Compliance & Insurance
What we can evidence, and how we evidence it
This page sets out the paperwork and the boundaries behind our services. Specific cover and certification details are confirmed in writing under each contract rather than summarised in marketing copy.
Our position
Statements we can support
Written scope before work begins
Every engagement starts with a document you have approved: modules and assessment criteria on the training side, or duties, hours, staffing levels and reporting lines on the contracted side. If it is not in the scope, it is not assumed.
Records kept for every engagement
Training attendance, assessment outcomes and completion records are retained per learner. Shift records, handovers and incident reports are retained per deployment. Retention periods and access arrangements are agreed in the contract.
Insurance and certification details
Our insurance arrangements are in place for the work we carry out. Cover amounts, policy references and any certification relevant to a particular engagement are confirmed in writing as part of that contract, together with the documents your compliance team needs to see.
We do not publish cover figures in general marketing material. The figures that apply are the ones stated in your contract.
Data protection
Personal data handled in the course of training or a deployment — attendance records, assessment outcomes, contact details — is processed in line with our privacy policy. Where we act on your behalf, the arrangements are set out in the contract.
Health, safety and welfare
Training is delivered with the practical risks assessed beforehand. On site, officers work to the arrangements agreed with you and to the site rules that apply. Any accident or near miss is recorded and reported to your named contact.
What we do not claim
We do not describe ourselves as approved, licensed, certified or accredited by any external body unless a specific engagement's documents say so. Where a client requires a particular certification, we will tell you plainly whether we hold it before you commit.
In practice
How this works on a live engagement
Before the contract
You tell us what your compliance team needs to see. We confirm in writing what we hold and what we do not, so there are no surprises at signature stage.
At signature
The contract carries the scope, the rates, the retention periods, the insurance details applicable to that engagement and the named contacts on both sides.
During delivery
Records are produced as the work happens, not reconstructed afterwards. You can ask for them at any point during the engagement.
At review
We go through what the records show, and adjust the arrangement where the picture suggests it should change.
Documents
Paperwork in the format your team uses
Compliance teams rarely want a supplier's own template. Where you have a preferred format for records, registers or reports, we work to that format.
Where you do not, we will provide a straightforward one and agree the retention period with you in the contract.
- Documentation produced in your preferred format where one exists
- Retention periods agreed rather than assumed
- Records supplied on request during the engagement
- Corrections made and version-controlled if a record is amended
Ask us about a specific requirement
If your compliance team needs something particular, send it over and we will confirm in writing whether and how we can meet it.