FAQ
Questions we are asked most often
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Answers
Training, cover, records and costs
Who are the training courses for?
They are written for staff who carry out security duties on a site — reception and access control, patrol work, or out-of-hours cover — as well as for supervisors and managers who need to understand what a proper briefing looks like and how to monitor it.
How long is a course?
Sessions run from a half day to a full day depending on the modules agreed. Where duties are complex we would rather split delivery across two dates than compress the practical element into a single afternoon.
How many learners can attend?
Awareness and reporting modules work with up to twelve. Modules with a practical or scenario element are capped lower so that everyone gets their turn. The number is set in the proposal, and larger cohorts are split into separate sessions.
Do learners receive a certificate?
Every learner receives a written completion record listing the modules covered and how they performed against the agreed assessment criteria. Where you need a certificate in a specific format, we produce it in that format. Formal accreditation is a separate matter and would be confirmed in writing if it applied to a particular course.
Where are sessions delivered?
At your premises as standard, which keeps the examples concrete and saves travel time for staff. Where a neutral setting works better we will say so and propose one. Day, shift-changeover, overnight and weekend delivery are all available.
How is pricing worked out?
Rates depend on the number of learners, the modules selected, your location, and whether delivery falls inside or outside normal working hours. Indicative figures are on our pricing page, and every quote is confirmed in writing before work starts. The initial scoping conversation is not charged.
How quickly can cover be arranged?
Standing arrangements usually take a short scoping conversation, a written proposal and a briefing before the first shift. Short-notice cover can be arranged faster where officers are available, but it is always preceded by a site briefing — we do not deploy anyone to a site they have not been briefed on.
What are the minimum hours for contracted cover?
Eight hours per shift as standard. Shorter periods can be arranged for events, but they are quoted separately because they change how the shift is staffed.
What records will we receive?
On the training side: attendance, assessment outcomes and completion records per learner. On the contracted side: shift records, documented handovers, incident reports and periodic summaries. Retention periods and access arrangements are agreed in the contract.
Can we meet the officer before they start?
For a standing arrangement, yes — where the timetable allows we arrange an introduction or a walk-through of the premises with the operations supervisor before the first shift. For short-notice cover that is not always possible, which is why the written briefing matters.
What happens if the officer on duty cannot attend?
We cover the shift. The operations supervisor contacts you as soon as the position is known and confirms who will attend. Continuity matters, but a covered shift comes first — and the change is recorded.
Will you take on work you are not set up for?
No. Where a requirement falls outside what we can deliver properly — technical systems, physical security hardware, or legal advice — we will tell you and point you to a specialist. Stretching a scope to win work helps nobody.
Do you work outside normal hours?
Yes. Much of the contracted work is evening, overnight or weekend, and training dates can be arranged around shift changeover. Out-of-hours delivery and overnight cover are quoted separately because they change the staffing requirement at our end.
How do we raise a problem?
In the first instance, to your named contact — either the account contact or the operations supervisor, both of whom are in the contract. Anything raised is logged and answered, and recurring issues are addressed at the periodic review.
Still have a question?
Send it over and we will answer in writing, with the detail rather than a link.